Our Frequently Asked Questions

How do I submit discrepancies (returns, damages, or missing items from my delivery)?

  • Online: Visit https://wigglebuttdistribution.com, under the “Retailers” tab, select “Report
    Returns, Discrepancies, Damages” to submit the form.
  • Email: Send details to info@andersonsnaturalpets.com. Please include: brand,
    flavor/protein, size, expiration date, and reason for reporting.

*** we may ask for the physical product back, so please hold the product until the credit is
sent to you. ***

Who do I contact about my accounting needs (payments, invoicing, etc.)?

  • Please reach out to info@andersonsnaturalpets.com or call/ text at 720-340-2062 (ask for
    customer service or Stephanie Leith-Ross)

How do I submit ISOs or promotion sheets?

  • Email your completed ISO/promotional sheet to your brand representative, distributor
    representative, or the Wigglebutt team at info@andersonsnaturalpets.com.
  • You may also give the completed form directly to your Wigglebutt delivery driver.

How do I pay my invoice?

  • When we email your finalized invoice, click the “Review and Pay” button to securely pay via
    QuickBooks (bank account setup required).
  • We accept checks - please mail to 4466 forest st. Denver, CO 80216
  • ACH payments (we do not accept credit cards).

How do I redeem credit memos?

  • Email info@andersonsnaturalpets.com or call/ text 720-340-2062 to let us know which
    credits to apply to which invoices.
  • Or simply short pay your invoice for the exact amount of the credit memo and we will
    apply the credit on our end.

How do I book a brand demo or training for my store?

  • We’d love to support your store! Please email info@andersonsnaturalpets.com, contact
    your distributor representative, or the brand representative to coordinate a demo or
    training.

How do you notify me about price increases, new product alerts, promotions, ect?

  • We send out our newsletter updates via email! If you are not currently receiving our
    newsletters, please send us the best email so we can subscribe you to them (check your
    spam folder too).
For any other questions...

Get in Touch

Give Us a Ring

(720) 340-2062

Drop Us a Line

info@andersonsnaturalpets .com